At Xtreme HD IPTV, we are committed to delivering a high-quality IPTV streaming experience. If you’re not satisfied with our service, we offer a 7-day refund policy under specific conditions. Please read this policy carefully before purchasing.
2. Refund Policy
📌 7-Day Money-Back Guarantee
We offer a 7-day refund period from the date of purchase for customers who experience major technical issues that cannot be resolved by our support team.
📌 Eligible Refund Cases:
A refund request may be approved under the following circumstances:
- The service fails to activate due to an issue on our end.
- You experience severe, unresolved technical issues (such as continuous buffering or no access to channels) that our support team cannot fix.
- Your subscription details were not delivered within 24 hours of purchase.
📌 Non-Eligible Cases for Refund:
Refunds will not be issued in the following cases:
- You change your mind after activation.
- The issue is due to incorrect setup or incompatible devices on the user’s end.
- Your internet connection is too slow or unstable for IPTV streaming.
- You do not contact our support team to attempt troubleshooting before requesting a refund.
- You request a refund after the 7-day period.
3. How to Request a Refund
If you believe you qualify for a refund, please follow these steps:
- Contact our support team within 7 days of purchase via email or live chat.
- Provide your order details and a description of the issue.
- Allow our support team to troubleshoot the problem. If we cannot resolve the issue, a refund will be processed.
Contact Support:
4. Cancellation Policy
Customers can choose not to renew their IPTV subscription at any time. However, no refunds will be issued for early cancellations beyond the 7-day refund period. Your service will remain active until the end of your billing cycle.
5. Policy Updates
Xtreme HD IPTV reserves the right to modify or update this Refund and Returns Policy at any time. Changes will be posted on this page, and it is the customer’s responsibility to review them periodically.
👉 By purchasing a subscription, you agree to the terms outlined in this Refund and Returns Policy.
